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Refund Policy

Effective Date: 28th August 2024

At BoatLicenceVictoria, we strive to provide high-quality services to help you obtain your boat licence. Please read our Refund Policy carefully before enrolling. By purchasing our services, you agree to the terms outlined below.

1 What this policy covers

This policy explains when and how you can ask for your money back on any Boat Licence Victoria (BLV) purchase, including our online course.

2 when you’re entitled to a refund

  • Money-Back Guarantee. You watched every video module, finished all practice quizzes and sat three invigilated Zoom test sessions but still didn’t pass.
  • Change your mind. Cancel within 3 calendar days and you haven’t opened any lesson or quiz.
  • Service problem. Our entire course is offline for 7 straight days or no Zoom test sessions are available for 14 straight days.
  • We cancel your enrolment for a business reason that isn’t your fault.

(Your rights under the Australian Consumer Law always apply—see § 7.)

3 When you can get a refund

3.1 Change-of-mind (cool-off)

Email us within 3 days of purchase and before streaming any lesson or booking a session – we’ll refund everything.

3.2 Money-Back Guarantee (no-pass)

If you:

  1. watch every course video module;
  2. complete all practice-quiz sets in your dashboard; and
  3. attend three supervised Zoom test sessions,

but still don’t achieve a passing mark, email a refund request (include your three session dates). We’ll verify the records and refund the full course fee.

3.3 BLV service issue

  • Course platform totally unavailable for 7+ consecutive days (our fault), or
  • No Zoom test sessions offered for 14+ consecutive days.

Choose a free reschedule/extension or a full refund.

3.4 BLV cancels your enrolment

If we close your account for our own business reasons, we refund your fee. If we cancel because you breached our Terms & Conditions, no refund is due.

4 What’s not refundable

  • Postage upgrades or certificates already dispatched.
  • No-show fees, chargeback penalties and bank or currency-conversion fees we’ve already paid.

5 How to claim a refund

  1. Email support@boatlicencevictoria.com.au within 7 days of the event.
  2. Include your order number, short reason and any screenshots.
  3. We reply within 3 Business Days.
  4. Approved refunds begin processing within 5 Business Days (bank clearing times may vary).

6 Chargebacks & disputes

Please give us the chance to help first. Starting a card chargeback before emailing us may lead to temporary suspension and recovery of any bank fees we incur. If you’re unhappy with our decision, follow the dispute-resolution steps in our Terms & Conditions.

7 Your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a refund, replacement or compensation if our service is faulty or not delivered with reasonable care. Nothing in this policy limits those rights.

8 Contact us

Email support: support@boatlicencevictoria.com.au